How Hotel Group Ghent Filled 15% More Covers
A boutique hotel group unified reservations and guest messaging across three properties.
The challenge
Hotel Group Ghent operated three properties with separate reservation inboxes, phone lines, and WhatsApp numbers. Staff spent hours each week copying availability between systems.
The solution
The group deployed 10Seat to centralize reservations, table management, and guest messaging across all three locations.
Implementation timeline
Full rollout across three properties completed in under two weeks, with staff training sessions of 30 minutes each.
Results after 90 days
- 15% more covers per dinner service through faster response and better table utilization
- Average response time dropped from 38 minutes to under 2 minutes
- No-show rate decreased by 28% with automated reminders
We finally have one view of every guest conversation. Our team spends less time on admin and more time on hospitality.
What's next
The group is expanding automated upsell flows for spa bookings and restaurant reservations at sister properties.